Last Monday, I headed out for the first of three medical appointments I had scheduled for the day. Thanksgiving Break had given me a whole week to manage the myriad visits that I maintain as a person with chronic illness, and although I had been diagnosed with Covid-19 on November 3, I had been released from isolation by the county health department on November 13 to “return to regular activities,” so I assumed I could go ahead with my appointments. Nevertheless, as one does these days, I completed the online screening and walked into the first facility toting the QR code that I’d printed out verifying that I’d “passed.” Inside, I was greeted by two women who read through the current list of symptoms and asked me if I’d been exposed to anyone with Covid in the last 14 days. It was November 23, and I said, “no,” I had not been exposed to anyone, and then headed to the clinic that I visit several times a year.
At the entrance to the clinic, I tried to hand the receptionist the paper with my QR code, and she said, “unfortunately, we can’t accept those” before asking me the screening questions again. I confirmed that I did not have symptoms and I had not been exposed and then matter of factly said, “I did have Covid earlier this month, but the health department cleared me on the 13th.”
She looked up. “What day were you diagnosed?”
“So it hasn’t been the 21 days?”
“Hold on,” she said, “I’ll be right back.”
Other people started to file into the waiting area as I stood awkwardly waiting, standing on the sticker on the floor, 6 feet away from the receptionist, wearing my mask.
When she returned, she had to speak loudly so that I could hear her through her mask and across the distance, “so you tested positive on the 3rd and the health department released you on the 13th?”
“Yes,” I said, feeling the eyes of the other patients on my back.
“Ok, wait right there,” she said, and I continued to stand on the sticker, refusing to glance at the people waiting. Certainly they had all taken a step or two back by now.
She appeared from around a corner and said, “Follow me,” then took me down a long hall, around a corner, and past a closed door where we stood in a hallway and she considered which room to put me in. “Wait here,” she said as she scurried down the hall. Two professionals clad in scrubs and masks came through the door while I waited, asking if they could help me before she returned and opened the door to a room that was draped in plastic covers. It certainly had not been used in quite some time.
“You can have a seat, the clinician will be with you shortly.”
I checked my watch, it was 7:50am. I’ve been forgotten in an exam room before, and since this was miles away from the rooms I am usually seen in, I decided right then that I would wait until 8:30, and then I would leave. Around 8:10, I heard some shuffling outside my door before a woman clad in disposable paper gown, aqua latex gloves, and a plastic face shield came in. She glanced at me as she turned on the computer and waited for it to come to life. She introduced herself and then started clicking through screens asking me all the questions she was required to ask. I felt tension in the room, and I was starting to sweat, so when she began looking through the drawers for an instrument that she needed, I said, “I feel like I’ve broken some kind of rule.”
Her eyes opened wide as she nodded her head vigorously and confirmed that no one was supposed to come into the clinic within 21 days of a positive test.
“I didn’t know that. I pre-screened. Is that information in the online materials?”
“I don’t know about online, but they are supposed to screen you at the door.”
“They asked me about my symptoms and my exposure at the door,” I said, “but no one said anything about 21 days.”
“I will talk to them about that because they are supposed to ask,” by now she was visibly huffing, clearly upset that this mistake had been made.
“Well, why didn’t you guys send me away?”
“Because once you are in the building, you’ve already brought contamination with you; it doesn’t help to send you away.”
Her words struck me, and they hurt. I did not appreciate being the target of her wrath, and, of course, I was also horrified. After all the precautions we’ve taken to limit the spread including worshiping from home, avoiding visits with parents, and planning for virtual holidays, I had unwittingly exposed this health care worker. I felt guilty, leprous, and ashamed.
When she left, and my doctor walked in, he unknowingly diffused the tension by saying, “Sorry for all the overkill,” but still I felt rotten. He examined me, made his usual small talk, and even commiserated with me over an unrelated common ailment. Then, when he dismissed me, I scurried out of the building without visiting the check out or making eye contact with staff or other patients.
The clinician was certainly still upset, and I was upset, too.
I fired off a text to our family group chat. We’d been sending messages back and forth for a couple of weeks. It started when I was diagnosed with Covid, and continued as others in the chat dealt with their own symptoms and diagnoses. I was looking for sympathy — I felt mistreated and ashamed and I wanted their compassion. I wanted to vent about my experience and receive justification for my feelings.
The health care professional in our family, who has been treating patients all throughout Covid, expressed empathy for my feelings and perhaps disappointment in the professional who might’ve done been better in spite of the circumstances. She gave me what I was hoping for, an “I’m so sorry that happened to you.”
I was just about to lean into that comfort when a couple others in the chat disrupted my viewpoint. Had I thought about the fact that health care worker has routinely put her life on the line? Wouldn’t I be frustrated if people didn’t observe the safeguards that had been put in place to protect me? Also, had I considered that as a white woman, I don’t regularly experience stigma in the medical office while “women of color are routinely treated like lepers and not trusted to know their own bodies?”
Well, I wasn’t anticipating that reaction. I had been hoping for sympathy and solidarity, and they were pushing back. They were making me take a wider view.
I sat with my now jumbled feelings for a bit as I called the other doctors’ offices I was supposed to visit the same day. “I was diagnosed with Covid on November 3,” I shared. “The health department cleared me on November 13th; do you want me to come in today? Or would you rather I reschedule?” I heard “Let me go check,” several times before all of my other practitioners confirmed that I could indeed be seen, as long as I didn’t have active symptoms or hadn’t been re-exposed. So, I sallied forth.
For the next couple hours, as I went from doctor’s office to doctor’s office receiving respectful high-quality care, the members of our family group chat continued to discuss the complexity of my experience — the uncertainty and fear surrounding Covid, the inequity in the health care system, the privileged experience of white people in America to not only receive care but to complain about any perceived injustice, and the stress that we are all under right now to move around in a world that seems uncertain, even unsafe.
It got emotional at times as rapid-fire and lengthy texts sometimes collided or overlapped, but it was thoughtful and informed, passionate and compassionate. It was a response to my experience, but it contextualized my experience inside a broader lens which is where I really needed to view it from.
And somewhere along the way, I realized that my adult children were choosing to engage in the kind of complex conversation that I’ve been promoting and dreaming of — they were holding competing truths and examining them from all sides. It was fine that I had an emotional reaction to the treatment I received, they acknowledged. It was also valid that the health care worker was annoyed by being put at risk at 7:45 on a Monday morning of a holiday week. It’s true that I enjoy high quality health care almost every week of my life from practitioners who believe that I have the symptoms I have, even with very little clinical evidence they exist, and it’s also true that many don’t have that kind of experience — particularly people who don’t look like me or have the same resources as me.
They identified my reality and then situated it inside the systems that exist in our country — they thought critically and communicated articulately. They weren’t always delicate — perhaps the time for being delicate in such matters is over. If we want to see change — if we want all people to have access to high quality health care, to be heard and respected and seen, then those of us who regularly receive it have to demand that they get it. We who have the privilege of complaining about inadequate care and even the minor lack of courtesies that I experienced need to raise our collective voices and demand better for those who can’t demand it for themselves.
I visited three offices last Monday, but the some of the best medicine I received came from my own family who was willing to meet me in my experience, have compassion for me, and challenge me to think beyond myself.
Now that was some high quality care.
Therefore, ridding yourselves of falsehood, speak truth each one of you with his neighbor, because we are parts of one another.Ephesians 4:25